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Hostra Onboarding Agreement

Hostra Management Overview

Hostra’s goal is to protect the property, maximize responsible bookings, and maintain a high guest experience while minimizing risk to the Owner.

Agreement Summary:

• Hostra manages your entire Airbnb / short-term hosting

• Guests book through verified platform accounts and platform booking controls

• Hostra earns 25% of gross booking revenue

• Booking revenue and payouts remain visible through the hosting platform

• You may terminate with 30 days’ notice

This summary is provided for convenience. The full agreement below governs.

This Short-Term Hosting Management Agreement (“Agreement”) is entered into by and between:

Hostra (“Manager,” “Hostra,” “we,” “us”), and the property owner identified during onboarding (“Owner,” “Host,” “you”).

This Agreement governs the management of the Property’s listing on short-term hosting platforms ("the “Property”).

1. APPOINTMENT & RELATIONSHIP

1.1 Appointment

Owner appoints Hostra as a non-exclusive short-term stay manager of the Property for the limited purpose of operating it on short-term/ vacation stay platforms like Airbnb, Vrbo, booking.com among others. Hostra accepts this appointment subject to the terms of this Agreement.

1.2 Independent Contractor

Hostra acts as an independent contractor and does not assume fiduciary obligations beyond the scope expressly stated in this Agreement.

1.3 No Authority to Bind

Hostra has no authority to bind Owner to any contract, obligation, or expenditure without Owner’s prior written approval, except as expressly stated in this Agreement.

2. SCOPE OF SERVICES

2.1 Services Provided

Hostra will provide professional short-term listing and guest hosting management services, which may include:

Listing creation and optimization

Dynamic pricing and calendar management

Guest communication and support

Check-in and check-out coordination

Cleaning coordination

Vendor coordination (subject to Owner approval)

Review management

Performance monitoring and reporting

2.2 Performance Expectations

Performance depends on market conditions and factors beyond Hostra’s control. Accordingly, Hostra does not guarantee specific occupancy levels, revenue amounts, or platform placement.

2.3 Service Limitations

Hostra’s role is limited to operational management of the listing.

Hostra does not:

- Own or lease the Property

- Provide legal, tax, zoning, or regulatory advice

- Determine or certify the legality of short-term hosting in any jurisdiction

- Control platform decisions, enforcement actions, refunds, or payouts

3. OWNER RESPONSIBILITIES

Owner is responsible for:

- Maintaining legal authority to operate the Property for short-term stays

- Complying with all applicable laws, zoning rules, registration requirements, HOA rules, permits, and regulations

- Maintaining utilities, internet, furnishings, and appliances in working condition

- Ensuring the Property is safe, habitable, and that all information provided to Hostra about the Property is accurate and complete

Hostra does not verify whether short-term stays are permitted at the Property and does not provide legal advice unless separately engaged in writing.

4. SETUP & PHOTOGRAPHY

4.1 Setup

Initial setup of the Property is the Owner’s responsibility. Hostra can provide guidance to owner where needed.


Hostra may assist with setup for an additional fee, quoted separately based on scope, size, and condition.

4.2 Photography

Professional photography is included at no additional cost, once readiness standards are met.

Photography is provided once per onboarding unless otherwise agreed.

5. BOOKING PLATFORMS & ACCESS

5.1 Platforms

Hostra may list the Property on one or more third-party booking platforms, including Airbnb, VRBO, and Booking.com.

At Owner’s election, the Property may be:

(a) Listed under an account owned and controlled by Owner, with Hostra granted appropriate management access (such as co-host or manager status); or

(b) Listed under an account owned and controlled by Hostra, in which case the listing remains part of Hostra’s platform account.

Additional platforms may be added at Hostra’s discretion.

5.2 Account Ownership & Control

If the Property is listed under an Owner-controlled account:

- Owner retains ownership of the account and listing.

- Owner grants Hostra sufficient access to perform services.

If the Property is listed under a Hostra-controlled account:

- Hostra retains ownership and control of the platform account.

- Listing content, reviews, and platform-generated data remain associated with Hostra’s account and are not transferable except at Hostra’s discretion.

- Owner retains ownership of the underlying Property but not the platform account.

5.3 Platform Supremacy

All listings are subject to the applicable platform’s terms, policies, and enforcement decisions. In the event of any conflict between this Agreement and a platform’s rules, the platform’s rules shall control.

6. PRICING & BOOKING MANAGEMENT

6.1 Pricing

Hostra retains discretion to establish and adjust pricing based on market conditions, demand trends, platform dynamics, and operational considerations. Pricing decisions are made in good faith but are not guaranteed to achieve specific occupancy levels or revenue outcomes.

6.2 Booking Policies

Hostra retains discretion to establish and modify booking rules, including minimum stay requirements, same-day booking availability, and guest accommodations, in accordance with operational feasibility and standardized policies.


Booking revenue and fees are processed through the listing platform. Owners retain visibility into bookings, pricing, and payouts through the platform dashboard.

7. PET POLICY

Pet policies are listing-specific and determined by Owner preference.

Service animals are handled in accordance with applicable law and platform rules.

8. FEES & PAYMENTS

8.1 Management Fee

Hostra shall receive a management / success fee equal to twenty-five percent (25%) of Gross Booking Revenue. “Gross Booking Revenue” excludes taxes, government fees, and refundable deposits.

8.2 Payment Flow

Guest payments are processed by booking platforms.

Hostra’s fee is deducted prior to Owner payout where supported.

Hostra does not hold Owner or guest funds.

Owner is paid within approximately three (3) business days after guest check-in, subject to platform payout timelines.

9. REPORTING

Hostra provides monthly performance summaries, typically within 7–10 days after month-end.

Reports are informational only and do not replace platform payout records.

10. CLEANING, MAINTENANCE & VENDORS

10.1 Vendors

Hostra maintains a network of preferred vendors to support consistent service standards.
Owner may request use of their own vendors, subject to Hostra’s reasonable approval to ensure operational reliability and guest experience.

10.2 Repairs & Emergency Authority

Except as provided below, repairs require Owner’s prior written approval before work is performed.

In emergency situations where immediate action is reasonably necessary to:

- Prevent imminent and substantial property damage,

- Protect guest safety, or 

- Maintain basic habitability during an active stay,

Hostra may authorize repairs up to $500 per incident without prior approval( only in an emergency). Hostra will provide documentation and receipts for any such emergency repairs.

Hostra will notify Owner as soon as reasonably practicable following such action and provide documentation of the issue and expense.

Repairs exceeding this threshold require Owner approval unless obtaining prior approval is not reasonably possible under the circumstances.


Hostra does not mark up vendor services. Cleaning, maintenance, and other services are passed through at cost. Owners may recommend or approve vendors.

11. DAMAGE, LOSS & LIABILITY

11.1 Damage Protection

Most bookings occur through platforms such as Airbnb that provide host protection programs (e.g., Airbnb AirCover). When guest-related damage occurs, Hostra will assist the Owner in documenting and submitting claims through the applicable platform. While approval is determined by the platform, these programs commonly cover many guest-related damages.

11.2 Guest and Third-Party Conduct

Except to the extent caused by Hostra’s gross negligence or willful misconduct, Hostra does not control guest behavior or third-party service providers and shall not be liable for:

- Guest misconduct, negligence, injury, or unlawful acts

- Theft, vandalism, or damage caused by guests or invitees

- Actions or omissions of independent contractors retained in connection with the Property

- Decisions, penalties, suspensions, or enforcement actions imposed by listing platforms

Hostra will use commercially reasonable efforts to manage bookings responsibly and mitigate foreseeable risks but does not guarantee the conduct of guests or third parties.

11.2 Limitation of Liability

To the fullest extent permitted by law, Hostra shall not be liable for indirect, incidental, consequential, or punitive damages.

Hostra’s total aggregate liability under this Agreement shall not exceed the total management fees actually received by Hostra in the three (3) months preceding the claim.

Nothing in this Agreement shall limit liability arising from Hostra’s gross negligence or willful misconduct.

These limitations reflect the agreed allocation of risk between the parties.

12. INSURANCE

Booking platforms may offer certain host protection programs. Such programs may be limited and are not a substitute for maintaining appropriate property and liability insurance. Hostra does not provide insurance coverage.

13. REFUNDS, CANCELLATIONS & PLATFORM DISPUTES

All refunds, credits, cancellations, and compensation are governed solely by platform policies.

Hostra does not independently issue refunds or credits and does not control outcomes.

14. PARTIES, NOISE & HOUSE RULES

Parties and events are prohibited.

Hostra enforces house rules through communication and escalation.

15. TERM & TERMINATION

15.1 Term

This Agreement begins upon execution and continues until terminated.

15.2 Termination by Owner

Owner may terminate with thirty (30) days written notice.

During the notice period:

Hostra continues managing existing bookings

Existing bookings must be honored

Hostra’s obligations end upon expiration of the notice period.

15.3 Termination by Hostra

Hostra may terminate with written notice if:

Owner breaches this Agreement

Property presents safety or compliance risk

Owner fails to approve required actions

16. INDEMNIFICATION

16.1 Owner Indemnification

Owner agrees to indemnify and hold harmless Hostra from third-party claims arising out of:

- The condition, maintenance, or safety of the Property

- Bodily injury or property damage occurring at the Property

- Violations of applicable laws or HOA requirements

- Owner’s breach of this Agreement

This indemnification does not apply to the extent caused by Hostra’s gross negligence or willful misconduct.

16.2 Hostra Indemnification

Hostra agrees to indemnify and hold Owner harmless from third-party claims arising solely from Hostra’s gross negligence or willful misconduct in performing its obligations under this Agreement.

17. FORCE MAJEURE

Hostra is not liable for failures caused by events beyond reasonable control, including acts of God, platform outages, labor shortages, or government action.

18. GOVERNING LAW

This Agreement is governed by the laws of the jurisdiction where the Property is located, unless otherwise required.

19. ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between the parties and supersedes all prior discussions.

Amendments must be in writing.

20. ELECTRONIC SIGNATURE

This Agreement may be executed electronically and is legally binding.

21. DISPUTE RESOLUTION, ARBITRATION & CLASS-ACTION WAIVER

21.1 Good-Faith Resolution

The parties agree to attempt good-faith resolution through written notice and discussion before initiating formal proceedings.

21.2 Binding Arbitration

Any dispute arising out of or relating to this Agreement shall be resolved by binding arbitration, not court litigation.

Arbitration shall be:

Conducted by a neutral arbitrator

Held in the state where the Property is located

Governed by commercially reasonable arbitration rules

21.3 Mutual Agreement

This arbitration requirement applies equally to both parties.

21.4 Small Claims Exception

Either party may bring qualifying claims in small claims court on an individual basis.

21.5 Class-Action Waiver

All disputes must be brought only on an individual basis.No class, consolidated, or representative actions are permitted.

21.6 Costs

Each party bears its own costs unless otherwise required by law or awarded by the arbitrator.

21.7 Confidentiality

Arbitration proceedings and outcomes are confidential except as required by law.

21.8 Survival

This section survives termination of this Agreement.

OWNER'S SIGNATURE

Name

Owner's Signature

Signature

Date

How would you prefer to pay the $100 one-time listing activation fee?

Covers listing activation, professional photography, and initial setup assistance.
How would you prefer to pay the $100 one-time listing activation fee?
A
B

$100 Host Onboarding Fee


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